Property Management Services – Apartments
There are three critical factors in successfully managing and maximizing the value of apartment communities:
- Legal Management
- Financial Management
- Facilities Management
Throughout Ventura County, California, Esquire Property Management excels in all three.
Esquire Property Management maintains a continuous focus on all of the legal aspects of apartment property management.
Before co-founding Esquire, our broker Tracy Lu Guillen was a practicing attorney, and is a graduate from the UCLA School of Law. While most property management companies contract out their legal work only when there is a problem, Esquire pro-actively handles all legal issues in-house and can prevent problems before they ever occur.
Tracy’s comprehensive experience in the legal aspects of real estate investing, contract law and property management allow us to be sure that all activity related to an apartment property follows the rule and the spirit of both California landlord-tenant and Federal Fair Housing laws.
A second technique that we use to reduce risk is to maintain only the most stringent standards when we screen prospective tenants. Toward this end, Esquire Property Management has developed a proprietary, in-house tenant application form that gathers as much information on each applicant as allowed by law. We conduct thorough background checks on each and every tenant, including the tenant’s credit report, previous rental history and also search for evidence of past or recent criminal activity.
Our rental agreement that tenants sign once they have been approved has been developed in-house, designed from our extensive experience in apartment leasing and management. It is designed to give the apartment investor the maximum protection against any conceivable problems with a tenant.
For extra peace of mind Esquire Property Management carries liability insurance of $1 million per occurrence, to protect the owner as well as the company.
Because we use these risk reduction techniques our eviction rates are far below the industry average for apartment properties.
Our pro-active legal focus and exhaustive tenant screening means we avoid costly problems before they happen. There is less money spent in unit turns because our tenant renewal rates are high, and because we are experts in attracting good, qualified tenants.
A unique, dedicated team from Esquire is assigned to each apartment property that we manage and lease. In addition to a lead property manager, applications processor, accountant and dispatcher, there is a full-time marketing manager and leasing agent whose goal is to make sure that each available unit is rented quickly to qualified tenants.
Our apartment marketing programs are second to none. We utilize dozens of websites on the Internet – where our investment in SEO has Esquire Property Management consistently ranking on page 1 on Google. In addition to online marketing and social media, we also utilize traditional methods of marketing such as flyers, direct mail, and offer referral incentives to our existing tenants. Because each apartment property has a full-time marketing manager and a full-time leasing agent we can guarantee that all calls, emails or walk-ins to our office by prospective tenants are handled quickly and professionally.
The result of all of this is that we are able to fill vacant units faster, generating more monthly revenue that drops straight to the bottom line. Once a tenant is inside a unit, we make it easy for them to pay their rent online, with ACH or credit card, at payment kiosks inside of Walmart and other retail locations, through mail or with a visit to our office. We also rigidly enforce the terms and conditions of each lease to make sure that the rent is paid on time, every month.
Our state-of-the-art apartment property management software allows us to forecast for unit turns so that a large percentage of apartments do not become available at the same time, creating a sudden drop in monthly revenue. Our apartment property owners have online access to their account via our website where up-to-date income and expense items can be easily monitored, and where they are also able to receive detailed monthly financial statements.
One of the keys to keeping maintenance expenses low is to address little problems before they escalate out of control. Whenever a unit is turned over we complete a routine maintenance checklist before the unit is occupied by a new tenant. For occupied units, we perform pro-active, regular interior and exterior maintenance inspections of each unit where any repair issues can be immediately addressed. Tenants can refer to the FAQ section of our website for commonly asked maintenance questions, and in the unlikely case of an emergency we maintain a 24/7 hotline for emergency repairs.
Over the years Esquire Property Management has developed an extensive list of licensed cost-effective vendors who are both responsive and loyal to us, and who are familiar with each and every apartment community that we manage.
We are committed to raising the level of your apartment property by increasing the net operating income while protecting and enhancing the value of your investment through prudent apartment management.
To accomplish this, Esquire employs a staff of 13 full time people in our Camarillo office on Mission Oaks Boulevard. We maintain a fleet of four company vehicles that our staff has access to should a member of our team ever need to be on site. Our professional memberships in the National Association of Property Managers, the California Apartment Association, the Ventura County Coastal Association of Realtors, the California Association of Realtors, and the National Association of Realtors, along with our phenomenal networking outreach, ensures that we are always on top of the most recent market trends and apartment property management issues.
If you are an apartment property owner and investor seeking professional management and leasing service, please call today to find out what Esquire Property Management can do for you!
Tracy Lu Guillen, Owner & Broker
Carolina Guillen, Owner & Realtor